With so many different Google products these days, people often overlook the very important tool Google My Business. If you are a small business that depends on local search to bring quality traffic to your site, it’s imperative to not only be on Google My Business, but to actively work it. Here’s how to use Google My Business for better local search results. Follow these steps, and you’ll enjoy the benefits of more qualified local traffic to your website.
What is Google My Business?
Google My Business is a free and easy-to-use tool for businesses and organizations to manage their online presence across Google, including Search and Maps. By verifying and editing your business information, you can both help customers find you and tell them the story of your business. You’ll show up when customers search for your business or businesses like yours on Google. Google My Business lets you post updates to showcase what’s new, respond to reviews to build loyalty to your brandand add photos to highlight what makes your business service or products special.
How to get started on Google My Business
Before you get started, you’re going to want to log into your Google account. If you don’t have a Google account yet (this would include GMail or YouTube) you’re going to want to do that first, as you’ll need it to create a Google My Business (GMB) account. Once you’ve logged in to your Google account that you want associated with your business, Go to google.com/business and click “Start now” in the top right-hand corner, then enter your business name as you’d like it to appear. From there, just follow the prompts. You’ll be asked to enter your business address, how you deliver services or products to your customers, your delivery area (if applicable), business category, phone number and website. The last step will be verifying your business. There are several ways to verify your GMB listing:
- By postcard
- By phone
- By email
- Instant verification
A word of warning: this is not always the smoothest of processes, though it’s improved greatly over the years. Be patient! Once your business is verified, you’re ready to use your GMB profile.
Optimizing your GMB profile
When you first created your profile, you only put in the basics of your business. Now that your profile is verified, you have the opportunity to go back and complete it with more details about your company on your GMB profile. Keep in mind that you want to be a descriptive as possible, using information that describes your business, and helps those who are looking for a business like yours find you. Log into your GMB account, go to the dashboard, and select “Info”. Add a profile picture (many people use their logo), cover photo (many use a picture of their business), hours of operation, year opened, etc. Fill out each and every section and much as possible. Don’t worry if you think information will change down the road. At any time, you can edit your business profile by logging into your dashboard, clicking on “Info,” clicking the field you’d like to edit, making your change, and then hitting “Apply.” You can even add videos!
Ongoing marketing using GMB
Now that your profile is updated and fleshed out, be sure to use this as an ongoing marketing tool. There are several ways that you can use GMB to showcase and promote your business on an ongoing basis. Here’s a basic overview of each.
Create a post
When you first visit your GMB listing, if you’re logged in to your Google account, you’ll see “create a post” as an option. Simply click that, choose “what’s new” from the top choices, enter your content, add an image and a URL if you’d like, and hit publish. It will show up on your profile once published. Many businesses use this feature to showcase a blog post or article on their website, so they’ll add an intro on GMB, and then link back to their full article on their website.
Create an event
Follow the same step as above to create an event. Once the screen appears, you’ll see “event” as an option to post. Add an image, event title, start date, end date, event time (if applicable), link, and hit “publish”. Your event will now show in search results!
Create an offer
Another way to use Google My Business is by creating an offer. Once again, follow the same step as above to create an offer. Once the screen appears, you’ll see “offer” as an option to post. Add an image, offer title, start date, end date, and other applicable info such as a coupon code, etc. Hit “publish” once you’re done.
Showcase a product
Follow the steps above and choose product. Follow the prompts to add an image, title, description, etc. to describe your product. Hit “publish” when done.
Managing reviews on GMB
Once of the most beneficial offerings of GMB is to get and manage customer reviews. Don’t ignore this! Encourage people to leave reviews and when they do, be sure to respond to them! Not only does leaving a response acknowledging the review show the original reviewer you’re appreciative for their support, it also makes that positive review stand out on your listing and influences people to leave their own reviews.
One last tip regarding managing your GMB
The biggest mistake most people make with their Google My Business profile is letting it go dormant. Don’t be that person! Make a habit of logging on often to add content, review business information, respond to reviews and answer questions in the Q&A section. GMB is a powerful marketing tool for your small business. Learn how to use Google My Business to help marketing your company.